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Shipping and Returns

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Shipping & Return Policies

NO SHIPPING OUTSIDE THE UNITED STATES.

FREE SHIPPING WITHIN CONTINENTAL UNITED STATES ONLY. 

FREE SHIPPING WITHIN UNITED STATES (EXCEPT FPO, APO, Hawaii, Alaska, and Puerto Rico). TV Mounts USA will arrange the payment to the shipping carrier. Delivery terms are only estimates, and TV Mounts USA shall not be liable for any delays.

NO SHIPPING TO FPO or APO ADDRESSES AS UPS DOES NOT DELIVER THERE.

Orders will usually be shipped via UPS or FedEx by the next business day after payment is received by TV Mounts USA (excluding weekends and holidays). However, in rare cases, handling time can be up to 2 days.

RETURNS: All returns must be authorized by TV Mounts USA with a Return Merchandise Authorization (RMA) within 10 days from the date of purchase. The start of the 10 days begins on the date your order was delivered.  Items must be returned unused and undamaged with original packaging WITHIN 10 DAYS. Upon receiving the returned items, they will be thoroughly inspected, and it may take up to 10 days to process and issue a refund after the merchandise has been inspected and approved for a refund.

A 15% restocking fee plus actual shipping charges may be applied for items returned with (RMA) within 10 days of purchase. Items must be returned in a brand new-like condition, in original packaging. 

Returned items without contacting us and without (RMA) will be refused.  Return shipping will be paid by the customer.

"ALL PRODUCTS MUST BE RETURNED IN ORIGINAL PACKING BOXES AND OTHER PACKING MATERIAL, AS WELL AS MANUALS, ACCESSORIES, HARDWARES, ETC., IN UNUSED CONDITION. ITEMS WHICH WE FIND HAVE BEEN OPENED AND HAVE WEAR AND TEAR MARKS ON THEM SHALL BE SUBJECT TO REFUSAL. IF A RETURN IS MADE AND THE ITEM IS NOT 100% COMPLETE OR FOUND TO BE USED OR DAMAGED, IT WILL BE REFUSED, AND A REFUND MAY NOT BE ISSUED.

YOU ARE REQUIRED TO CONTACT US BEFORE ANY RETURN. YOU ARE ADVISED TO CONTACT US AND USE OUR HELP TO ENSURE YOU ARE ORDERING THE RIGHT PRODUCT TO FIT YOUR NEEDS. YOU MAY ASK US ANY QUESTIONS BEFORE ORDERING."

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Have questions, comments or suggestions?
Email us at TVMountsUSA@gmail.com.